Why Keeping Your Public Informed is Important
Your public may be the ones that fund your organization or they may be the ones that benefit from it. Either way, keeping them informed will benefit your organization.
View ArticleYour Writing Tells Others How to Perceive You
Quality content demands respect. It tells your publics that you know what you are talking about and are worth listening to. Content that is error free is easy to read and people deem it worth their time.
View ArticleWhat’s In a Name? How to Refer to Your Customers
On a recent flight, I overheard a flight attendant speaking about a “gentleman” in the back of the plane. When... Continue reading »
View ArticleA Tale of Two Customer Service Experiences
Customer service is one of the most important marketing tools of any business. Yes, advertising, public relations and marketing campaigns... Continue reading »
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